Reassigned Number Database
Interactive Marketing Solutions
What is the Reassigned Number Database (RND)?
The Reassigned Number Database (RND) was developed and made operational by the FCC on November 1, 2021. It is a database of telephone numbers that have been permanently disconnected (or reassigned) and includes the date of disconnect. “Callers” must use the database to determine if a telephone number has been disconnected since the date of the last successful contact and to help ensure they are contacting the correct customer.
When a telephone number is reassigned or permanently disconnected, companies calling consumers may inadvertently reach the new consumer (who now has the reassigned number), not who they intended to call (the number’s prior owner). These calls can be annoying to the recipients who do not want to receive them and can subject callers to liability under the Telephone Consumer Protection Act (TCPA). The RND is an important step to help companies comply with the TCPA and avoid fines of $500 to $1,500 per call. And the worst part is that the calling company may not realize they are violating the TCPA until it is too late, and they are hit with the costly fines.
What are the benefits of using the Reassigned Number Database
A few benefits of using the RND are:
- Saving time and money by eliminating calls to the wrong person.
- Protecting your brand and ensuring you have the correct contact information for your customers.
- TCPA Safe Harbor protection provided by the FCC.
Who should use the RND?
Any entity or enterprise that calls or texts. A few examples are:
- Marketing solicitations
- Appointment reminders
- Service renewals
- Debt collection
- Customer service notifications
- Value-added service offers, etc.
How do you use the RND?
The RND is not a database that an organization can download and use on their premises. The consumer telephone numbers and date the number was last successfully called must be uploaded by the calling company or Caller Agent to the FCC’s RND website. This information will be used to query the database and identify if the number has been disconnected (or reassigned) since the date submitted.
Does the RND work?
After almost 2 years of operation, the database now contains over 380 million disconnected (or reassigned) telephone numbers, processed over 1 billion queries and helped companies avoid making 46 million calls/texts to the wrong person.
Why choose Interactive Marketing Solutions (IMS) as your callers’ agent?
Interactive Marketing Solutions (IMS) is a registered callers’ agent and is authorized to submit telephone numbers to the Federal Communications Commission’s Reassigned Number Database on behalf of callers to determine if the number has been disconnected (or reassigned) since the last successful called date. A few of the advantages of using IMS as your callers agent to query the database are:
Ease of registration and data submission
No requirement to purchase large blocks of queries
- There are several steps in the registration process that are confusing to the casual user.
- IMS registration is simple. You can create a new account or if you’re an existing customer just log-in and subscribe to our SmartClean service.
- Data files may be submitted from any workstation or terminal by any staff member.
- No complicated forms to complete.
- IMS will complete the RND registration process for you and be sure to include your identification on each query submitted for “safe-harbor’’ protection.
- The FCC requires the advance purchase of query packages in a pre-determined size. The choice of query blocks can get confusing and expensive. Also, if you don’t use all the queries within a fixed timeframe, they are forfeited.
- For IMS query submissions, pay only for the queries you submit, when you submit them.
Flexible file and data formats
- File sizes of up to 15,000,000 records may be submitted. The RND maximum file size is 1,000,000 records, which we handle in a manner transparent to our clients.
- Telephone numbers may be in any standard format, with or without dashes, and other delimiters.
- Dates may be in any standard date format.
- Up to 2 optional fields of data may be included in each record.
- Each data field will be returned in the format it was received – for ease of matching back to internal files and databases.
- Invalid data is flagged and returned consistent with the file format (RND separates and returns records containing validation errors in an inconsistent format).
Identification of Wireless, Landline and VoIP telephone numbers
Subscribers to our Wireless – Ported Numbers files will receive wireless, landline or VoIP identification for each telephone number submitted free of charge. And return the results to you within minutes.
Ask about our Non-Public Protected Information program for data classified as PHI, PFI, etc.
How do I get started?
Complete and email the CallerAgent registration package to solutions@ims-dm.com to provide us permission to register you as a client and upload data on your behalf.
- If you are not already an IMS customer, please click on the subscribe link at the bottom of this page and register – Select SmartClean as the product. Completing the registration does not commit you to use IMS as your exclusive agent and you may, at any time, register with the RND service and submit data on your own.
- When the registration process is complete you will receive a confirming email and telephone data may be uploaded via our SmartClean link (SFTP uploading is available upon request). After your data is submitted you will be provided with the upload count and asked to pay via credit card, you may accept or cancel the service at that time. If canceled, all submitted data is removed from our servers.
- When uploading a file, please include the following:
- A tab or comma delimited text file containing the 10-digit or 11-digit (with US country code) telephone number in any standard format, with or without dashes or other delimiters and date of last contact in fields 1 & 2 respectively, followed by up to 2 optional 15-character fields of your choosing.
- The text file must contain between 1,000 and 15 million records. (Larger files may be submitted as a special request.)
- Upload data via SmartClean - just log into www.ims-dm.com using your IMS credentials, click on the SmartClean link, check the TCPA and Reassigned number boxes, and upload your file.
- Once the file has been uploaded, we will submit it for processing and return the results to you within minutes. The returned file will contain:
- Columns 1 & 2 will be your original telephone number and date.
- Column 3 will be the return code below.
- Column 4 will identify the telephone number as Landline, Wireless or VoIP. This is an IMS premium feature free to subscribers of our Ported Number file.
- Columns 5 & 6 will contain any optional fields included with the submitted data.
| Return Code | Description |
|---|---|
|
Yes (The number has been disconnected) |
Queried number is contained in the database and the date the Caller provides in the query is the same as or before the permanent disconnect date for that number in the RND. |
|
No (The number has not been disconnected and may be called) |
Queried number is contained in the database and the date the Caller provides in the query is after the permanent disconnect date contained in the RND. Or the number is not in the database and the date the Caller provides is on or after January 27, 2021. |
|
No_Data (The RND cannot determine if the number has been disconnected) |
The queried number and a permanent disconnect date are not contained in the database and the date provided in the query is before January 27, 2021. |
|
Invalid |
The telephone number and/or date is invalid, and the data was not matched to the reassigned database. (See Note Below) |
*Note – Query Validation Criteria
Telephone Number – 10 or 11 (+1) digits and may include separators (e.g.,5555555555, 555-555-5555, (555)555-555, 15555555555, etc.).
- Area Code (NPA) 200 or greater.
- Central Office Exchange (digits 4, 5, and 6) 200 or greater.
Date – Valid Date Format (MM/DD/YYYY, YYYY-MM-DD, MM/DD/YY, etc).
- Today’s date or earlier (no dates earlier than 1/1/2001 and no future dates).
Subscribe to our SmartClean Service below to get started with the RND.
Payment for the SmartClean (RND) service is due after files have been uploaded – at that time a price will be displayed and credit card information requested. If the webpage is closed without entering the credit card information, the uploaded file is deleted from our server and no charges are incurred. Call for SFTP billing arrangements.
For pricing and other questions, please email solutions@ims-dm.com or call 203-653-2762.